Work Experience

• Technology Project Manager / AAA, Inc. / Sep 2021 – Mar 2023

  • With a staff of fourteen, delivered a $1.2M 18-month B2B Agile software project on time and within budget for federation members to get real-time customer data across multiple ecosystems. • Collaborated with a cross-functional team of SMEs (architects, business analysts, and product owners) to develop a well-defined project scope and robust business requirements that led to an on-time and budget project completion. • Engaged thirty-two organizations to achieve buy-in from business and technology teams and organize and schedule client development, testing, and cutover. • Achieved cloud-based solution using Amazon Web Services (AWS) to transfer PII via API. • Partnered with executives, stakeholders, and business owners to gather and communicate project status. Includes generation of effective, regular status reports and preparing for and leading meetings. • Aided the Product Owner in backlog grooming (prioritization & estimation) and establishing acceptance criteria. • Agile tools: JIRA, Confluence, Smartsheet KPIs. • Provided guidance and leadership for the entire Information Security project portfolio and led multiple high-visibility projects throughout their life cycle. • Collaborated with the Chief Information Security Officer to align the project’s governance and reporting with the overall program structure. • Engaged cross-functional teams to prioritize hundreds of security vulnerabilities, allowing for expedited remediation of high-risk vulnerabilities. • Identified and engaged with key stakeholders in the corporate project teams and the business and technology teams. • Advised committees, stakeholders, and executive leadership, including the Chief Information Security Officer, the Chief Technology Officer, and the Senior Vice President of Operations of projects statuses. • Directed a wide range of Information Security projects to review and remediate multiple security vulnerabilities throughout the enterprise that affected over 500 users. • Executed end-to-end project management for nine InfoSec projects completed in FY2022. • Developed and managed multiple Smartsheet dashboards, reports, and timelines with executive visibility. • Spearheaded an initiative to deploy a financial automation tool to JD Edwards EnterpriseOne ERP. • Produced a standardized set of PMO deliverables based on the t-shirt size of the project. • Led a team of Project Managers to design and deploy an innovative standardized Smartsheet Agile KPIs used across the Project Management Office (PMO) to support cross-functional teams.

• IT Support Manager / Orange County Public Schools / Jul 2020 – Oct 2021

  Managed and maintained an inventory of 1.6K networked devices across an education enterprise, including Windows 10 laptops, Windows 10 desktops, servers, and iPads. Performed daily maintenance of computers and maintain inventories. • Launched a cross-functional project team of 40 members to deploy 1.6K networked devices to users in geographically dispersed locations. • Impacted organizational problems using innovative solutions. • Reengineered system processes which reduced service delivery time by 50%. • Reorganized inventory process, which decreased inventory losses to Zero. • Spearheaded an initiative to provide instructional development on technology resources that the organization had failed to provide training on. • Garnered multiple staff awards for being a key player in the successful launch of virtual learning during the COVID pandemic.

• Technology Project Manager / Cole & Associates, CPA / Jan 2020 – Jul 2021

  Implemented a new project management / CRM software and evaluated different cloud solutions. • Led a team to customize the software to meet business needs and trained staff to use the software. • Worked with customers to analyze and identify solutions that fit their business needs. • Led an Agile project to update the company’s CRM, time tracking, and billing software packages. • Improved company efficiency, increased access to detailed sales metrics, and reduced waste by implementing a SaaS CRM solution that redefined their customer-driven focus.

• Project Manager / Business Owner / DisGear / Jan 2014 – Dec 2019

  Owned and operated an eCommerce business designing and selling hard goods. • Developed and led highly complex projects to design, build, deploy, market, sell and deliver innovative products across multiple disciplines. • Performed feasibility studies to validate the marketability of design prototypes. • Products were manufactured to order and shipped worldwide. • Designed and created the logistical processes to efficiently run the organization. • Hired, trained, and managed the staff and ran all social media and advertising campaigns. • Responsible for the customer service team, which led to a 4.8-star Amazon rating (1,800+ reviews). • Boosted annual revenue by 200% by leading a three-year project to develop a social media marketing system using digital strategies, such as search engine optimization, Google Analytics, digital marketing, and email marketing, to expand customer influence, enabling the company to sell products 75% higher than its competitors. • Impacted company growth by implementing business processes that broadened customer focus, developed customer loyalty, and increased customer retention. • Executed an 18-month project to design and build three e-commerce sites, Amazon, and Shopify, generating $2.5 million in revenue. • Negotiated multiple vendor contracts, reducing raw material costs by 10% and providing a 1-day delivery of material, which allowed the company to turn 90% inventory within 30 days.

• Chief Technology Officer / Business Owner / ConnectU Technologies / Apr 2004 – Oct 2015

  Built a leading Managed Service Provider (MSP) from the ground up, servicing multiple small to medium-sized businesses throughout the metro Orlando area. • Proven track record of planning and executing multiple small to mid-sized IT projects throughout the project life cycle, including desktop and server deployment, infrastructure upgrades, Cloud and SaaS software solutions, website development, VoIP, WAN, and LAN solutions. • Spearheaded executive presentations to senior leadership detailing project budget, scope, deliverables, schedules, goals, risks, customer expectations, and expected outcomes. • Performed Quality Assurance inspections on tasks completed by team members and vendors. • Steered a team of four to develop a customer-driven organization, focusing on providing innovative technology solutions that helped businesses grow. • Proactive leadership allowed the company to show growth in profits even during a downturn in the economy during a recession. • Innovative use of technology fostered solutions to unique problems. • Built lasting business relationships through performance and credibility. Developed positive rapport with people at all levels of responsibility.